Frequently Asked Questions
How do I place an order?
To place an order, simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

What payment methods do you accept?
We accept PayPal and major credit cards, including Visa, MasterCard, American Express, and Discover.

How long does it take to process an order?
Our standard handling time is 1 to 2 business days. Once your order is processed and packaged, it will be ready for shipment.

What are the shipping options available?
We offer shipping through FedEx, UPS, and USPS. The estimated shipping duration is 2 to 5 business days from the time the package leaves our facility.

Do you offer international shipping?
Currently, we only ship within the United States. We do not offer international shipping at this time.

Can I cancel an order after it's been placed?
You can request an order cancellation within 24 hours of placing your order. Contact our customer support team at contact@juleehair.com for assistance.

What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please review our full return policy for more details.

How do I initiate a return?
To initiate a return, contact our customer support team at contact@juleehair.com. They will guide you through the return process and provide a return authorization.

Is there a shipping fee?
No, there is no shipping fee. We provide complimentary shipping for all orders within the United States.

Do you charge sales tax?
We charge sales tax on specific products in accordance with state and local regulations. The applicable tax will be displayed during checkout.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

How do I contact customer support?
You can reach our customer support team at contact@juleehair.com. We are here to assist you with any questions or concerns you may have.
How long is the warranty period for your products?
All products are covered by a limited warranty for a period of 1 year from the date of purchase unless otherwise stated.

How do I register my product for warranty coverage?
There is no need to register your product for warranty coverage. Your warranty begins automatically from the date of purchase. Simply retain your proof of purchase, such as a receipt or invoice, as it will be required for any warranty claims.

Warranty Coverage and Duration?
Our warranty covers defects in materials and workmanship under normal use for a specified period from the date of purchase. The duration of the warranty varies depending on the product and is typically outlined in the warranty information provided with your purchase. For specific details on coverage and duration, please refer to the warranty documentation accompanying your product or visit our website.
If you have any further questions about our warranty policy or need assistance with a warranty claim, please don't hesitate to contact us